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Frequently Asked Questions

What does your basic blowout service include?
Complimentary two-minute scalp massage (divine!), wash and style.
Can I request a specific stylist or makeup artist for my appointment?
Yes, while we think all of our stylists are fabulous, you may make a request when you book your appointment. If we cannot accommodate your specific stylist request, we can assure you that we’ll put you with someone who will make you dazzle!
Can I book my appointment directly with my stylist or makeup artist?
We ask that you book your appointment on our website or by calling us at 804.918.4804.  And, of course, you’re always welcome to simply walk into our Shine location at 5227 W. Broad Street.
What is your Cancellation policy?
Appointments must be canceled 24 hours in advance so that we can use your space for other clients eager to shine. You may cancel on our website or by calling us at 804.918.4804. Frequent cancellations as determined by Shine management may require a non-refundable deposit for future bookings.
What is your No Show Policy?
In the event that you don’t show up for your scheduled appointment, we will charge you 50% of your scheduled service fee.
Do you require me to pay in advance for my appointment?
No, you do not need to pay in advance for your appointment. We require a credit card number when you book your appointment, but it will only be used if you don’t show up (and don’t call to cancel). Our No Show fee is 50% of your scheduled service price.
What is your late policy?
We don’t have an official late policy, so it is up to our manager to determine if your appointment needs to be rescheduled. If you are late – just a few minutes or many – we will do our best to fit you in, but you may have to wait.
What is your return policy on products?
Used products cannot be returned, but customers are welcome to return new, unopened products within two weeks of purchase.
Who can I contact with questions or to give feedback on my experience at Shine?
We want to answer your questions, and we adore feedback! Please let us know how much you loved your Shine experience or if there are things we can do to make your next visit more dazzling than ever! Email us at info@shineblowdry.com.

Shine Blowdry Bar © 2015